FREQUENTLY ASKED QUESTIONS

How long does it take before I receive my product?

After we have received the payment, we will ship your package with Research Chemicals within 24 hours. How long it takes before you receive your order depends on the chosen shipping method. We strive to deliver your package in the Netherlands within 48 hours after payment. For delivery times to other countries, please contact our support team.

Will I receive an email update when my product is shipped?

Typically, all customers receive an email confirmation when they place the order and when their order is dispatched. If you haven’t received the email yet, make sure to check your junk and other’s inbox. Additionally, you can also log in to our site and confirm the status of your delivery.

I have placed my order, when should I be expecting my delivery?

It depends on your location. Typically orders within the EU take about 72 hours. However, the shipping time is extended from 2-21 business days if you are residing outside the EU.

How will you pack my order?

We cannot tell you exactly how we ship the Research Chemicals. But we guarantee anonymous and discreet packaging. In addition, we are 100% sure that we have the most original and fun packaging in the business. We also do not put labels on the inside of the package. This way you can open your packages with peace of mind.

Do you provide any guarantee that my order will be delivered to my address?

We have a reshipping policy for orders within the EU. If your package was shipped through a traceable method or if it does not arrive then we can simply reship it after 21 days. Note that you will not be eligible for reshipping if the package was not registered tracked or your package was detained by customs due to legal reasons. Reshipping is only a one-time opportunity wherein, it is the customer’s responsibility to check the legalities of receiving orders to your respective country.

We use unregistered air mail as the standard mode of shipment. Note that orders outside of the EU are shipped at the customer’s own risk and are not subjected to the reshipment policy. Other regions that are not covered by our reshipment policy are Australia, Romania and Russia.